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A financial services company uses Microsoft Dynamics 365 Finance. Currently, the company's support staff manually reviews customer transaction histories to detect potential fraud cases before escalating the cases. You need to recommend an automation solution for the review process. The solution must ensure that escalations reach a human analyst for final decision making. What should you recommend?
A. Deploy an autonomous agent that closes non-fraud cases automatically.
B. Use Microsoft 365 Copilot in Word to automatically finalize fraud detection policies.
C. Configure a task agent to generate fraud risk scores for the human analyst to review.
D. Export the data to a data lake for analysis in Microsoft Power BI.
You need to recommend a solution to integrate a Microsoft Copilot agent with a Microsoft Dynamics 365 Contact Center chat channel. The agent must respond to customer questions and hand off the conversation to a live customer service representative when the customer requests an escalation. What should you recommend?
A. Configure the Escalate topic.
B. Configure the Conversation Start topic.
C. Build an agent flow.
D. Call a Microsoft Power Automate connector.
E. Configure a skill.
A company has an Al business solution that uses Microsoft Copilot Studio agents. You need to recommend prompt best practices to improve the effectiveness of agent interactions. Which two actions should you include in the recommendation? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Measure system resource usage during prompt processing.
B. Analyze the prompt length distribution.
C. Use clear and specific instructions in the prompts.
D. Regularly test and refine the prompts based on user input.
E. Track the duration of the average user session.
A company has multiple AI models that support generation of sales transactions. Each release of the models must be reviewed by a security and compliance team before being deployed to the production environment. The security and compliance team must have access to prior versions to properly determine potential exposures introduced. You need to recommend a solution to evaluate the impact of each deployment to production. The solution must enhance business continuity. What should you recommend?
A. Create a central model registry that uses version history.
B. Establish a promotion process by using a quality gate.
C. Implement version control for all the AI system components.
D. Track model retirement schedules to prevent service disruptions.
A company uses Microsoft Foundry agents. You need to ensure that an agent can dynamically use external tools at runtime without updating the agent. What should you include in the solution?
A. a Model Context Protocol (MCP) server
B. a Microsoft Foundry hub
C. Microsoft Copilot Studio
D. Azure Al Search
A company has a Microsoft 365 tenant in Canada and multiple Microsoft Power Platform environments in Canada and the United States. The company plans to deploy a Microsoft Copilot Studio agent to the Canadian environment that will use: • Microsoft Dataverse data stored in Canada • A connector that connects to an Azure OpenAI instance in the United States You need to ensure that the agent adheres to data residency and data movement policies before being deployed. What should you do?
A. Ensure that the data processed by Azure OpenAI is stored in the United States.
B. From the Microsoft Purview portal, validate the Data loss prevention settings.
C. Ensure that cross-region data movement is enabled for the Canadian environment and connector dependencies.
D. Migrate the tenant to the United States.
A company extends Copilot in Microsoft Dynamics 365 Customer Service. You need to recommend an automated application lifecycle management (ALM) process so that the Copilot components can be safely developed, tested, and promoted to production. Which two actions should you include in the ALM process? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Use an unmanaged solution in production.
B. Rebuild the agents in each environment.
C. Use Microsoft Power Platform pipelines.
D. Include the components in a solution.
E. Store the agent transcripts in source control.
You need to recommend a Microsoft Power Platform business solution that consolidates data from multiple internal and external data sources. The solution must meet the following requirements: Provide the data as a centralized source for multiple AI systems, including Microsoft Copilot Studio agents, Dynamics 365 applications, and external AI models. Support built-in data classification and protection policies. Provide data for grounding and analytics. What should you include in the recommendation?
A. Microsoft Dataverse
B. Azure Data Lake Storage
C. a Microsoft Power BI semantic model
D. Azure Cosmos DB
A company has two Microsoft Power Platform environments named Devi and Prodi. A Microsoft Copilot Studio agent named Agent1 is built into a solution in the Devi environment. You plan to deploy Agent1 to Prodi. You need to make Agent1 available to the users in Prodi. The solution must minimize administrative effort. What should you do?
A. Export the solution as a managed solution and import the solution into Prodi.
B. Export the solution as an unmanaged solution and import the solution into Prodi.
C. Create a new Copilot Studio agent in Prodi by replicating the configuration of Agent1.
D. Share Agentl with the users in Prodi.
What should you recommend to assist the CEO with their specific responsibilities?
A. Compliance Center
B. Microsoft Foundry Tools
C. the Microsoft Service Trust Portal
D. the Responsible Al dashboard
E. Microsoft Purview
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